Rutland County Council Announces Festive Service Hours

Rutland County Council Announces Festive Service Hours

By Local News Desk Saturday, December 20, 2025

With the holiday season fast approaching, Rutland County Council has released its comprehensive schedule for key services, ensuring residents know where to turn for support between Christmas Eve and the New Year.

While the Council offices will be closed on all public bank holidays, officials have confirmed that digital and phone-based assistance will remain accessible throughout much of the period.

Customer Services and Emergencies

Face-to-face customer contact will pause at 5:00 PM on Wednesday, December 24, resuming on Monday, January 5. However, the Council’s email and online portals will remain active.

For those facing urgent situations, the Council maintains a 24/7 emergency out-of-hours service. Residents can call 01858 464 499 for general emergencies. Specific social services support is available at the following numbers:

• Children’s Social Services: 0116 305 0005

• Adult Social Services: 01572 758 341

Culture and Heritage

All local libraries, the Rutland County Museum, and Oakham Castle will be closed on Bank Holidays. Oakham Castle will offer limited festive hours, including a 10:00 AM – 4:00 PM window on Christmas Eve and a half-day (closing at 1:00 PM) on New Year’s Eve. The Museum will also close at 1:00 PM on December 31.

Transport and Travel

The CallConnect bus service will operate on a Saturday timetable (8:00 AM – 6:00 PM) on Christmas Eve and between December 27 and New Year’s Eve. There will be no service on Christmas Day, Boxing Day, or New Year’s Day. Normal operations resume on Friday, January 2.

Passengers are encouraged to book journeys in advance via the app or by calling 0345 234 3344.

Register Office

The Register Office will be available for appointments on December 22, 23, and 24, and again on December 29, 30, and 31. It will be closed on all Bank Holidays and the intervening weekend. For registration emergencies only, Superintendent Registrar Samantha Corbett can be reached at 07973 855 182.

"The Council would like to take this opportunity to wish everyone in Rutland a very merry Christmas and a Happy New Year."

Rutland Festive Services 2025/26

Key Council Services

Service	Status / Hours
Catmose Offices	No face-to-face contact from Dec 24 (5pm) to Jan 5.
Phone & Email	Open as usual (except Bank Holidays).
General Emergencies	01858 464 499 (24/7 Support).
Children’s Social Care	0116 305 0005 (Emergency Out-of-Hours).
Adult Social Care	01572 758 341 (Emergency Out-of-Hours).

Bin Collections & Recycling

Revised dates for the Christmas week:

• Normal Day: Thurs Dec 25 Revised: Wed Dec 24

• Normal Day: Fri Dec 26 Revised: Sat Dec 27

• Normal Day: Thurs Jan 1 Revised: Fri Jan 2

• Normal Day: Fri Jan 2 Revised: Sat Jan 3

• Recycling Centres: Both sites closed Dec 25, 26, and Jan 1. North Luffenham closes at 3pm on Dec 24 and Dec 31.

Oakham Castle & Museum

Date	Oakham Castle	Rutland County Museum
Wed 24 Dec	10am – 4pm	Normal Hours
Dec 25 & 26	CLOSED	CLOSED
Sat 27 Dec	10am–11:30am & 2:30–4:30pm	Normal Hours
Mon 29 Dec	10am – 4pm	Normal Hours
Wed 31 Dec	10am – 1pm	Closes at 1pm
Jan 1	CLOSED	CLOSED

Transport (CallConnect)

• Christmas Eve: Saturday Timetable (8am – 6pm).

• Dec 25, 26 & Jan 1: No Service.

• Dec 27 – Dec 31: Saturday Timetable (8am – 6pm).

• Jan 2: Normal service resumes.